Several customers at the Walmart Supercentre on Welland Avenue in St. Catharines have reported being double-charged for their purchases. The store, located at 525 Welland Ave, has faced multiple complaints from shoppers who discovered duplicate charges on their bank statements after making purchases.
Shoppers at St. Catharines Walmart report alarming pattern of duplicate charges appearing on their bank statements.
Customers claim that when they initially contacted Walmart about the double charges, store representatives denied responsibility and blamed banks for the errors. Many shoppers were told they would need to wait up to 48 hours for resolution, leaving them temporarily without access to their funds.
The payment processing errors appear to be related to the retailer’s system processing payments twice. This happens when a transaction initially fails but is then completed successfully, resulting in two charges. Debit card users seem particularly affected, as money transfers instantly between financial institutions.
While Walmart has offered $100 gift cards as compensation to some affected customers, others report their issues remain unresolved despite sharing their experiences on social media. According to consumer protection laws, Walmart is ultimately responsible for crediting back any duplicate charges.
Banks have confirmed that the funds were indeed transferred to Walmart’s accounts and can’t be retrieved without the retailer’s cooperation. In some cases, customers like Kaley Planidin experienced double charges exceeding $500 after failed debit transactions. Bank representatives can identify specific transaction IDs to help resolve these disputes but rely on Walmart to issue refunds.
The situation has raised cybersecurity concerns, with some customers worried about potential point-of-sale skimming. However, the current evidence points to payment processing errors rather than fraud.
Affected customers are encouraged to contact Walmart’s customer service at 1-800-925-6278 or through the Walmart.com Help Center. Having receipts and bank statements ready will expedite the refund process.
Store #3088 on Welland Avenue can be reached directly at 905-685-4100. Walmart’s corporate affairs department is reportedly investigating the widespread payment processing issues. Customers unable to resolve their disputes through the store may need to escalate to corporate customer service.
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