Dozens of tow truck operators across Niagara region are pushing for changes to new provincial licensing requirements they say threaten their livelihoods. Since January 1, 2024, Ontario’s Towing and Storage Safety and Enforcement Act (TSSEA) requires all tow operators to obtain a Certificate before offering services in the province.
The new rules include mandatory criminal background checks, which have left many operators unable to continue working. Tow truck drivers with past criminal records face certification challenges with no appeal process for denied applications. Some offenses result in permanent ineligibility, with weapons-related convictions being particularly problematic.
“I’ve been in this business for 15 years with no issues, but a mistake I made 20 years ago is now preventing me from feeding my family,” said one Niagara operator who wished to remain anonymous. Many drivers report financial devastation as they can no longer work in their chosen profession.
Industry veterans with clean work records face career extinction due to decades-old mistakes, leaving families without income.
The John Howard Society has raised concerns about the impact on rehabilitation efforts. They note that steady employment is essential for reducing further justice system involvement, and these restrictions affect individuals who have led law-abiding lives since their convictions.
The Canadian Towing Association has launched a petition challenging the legislation. They’re exploring options like pardons for non-severe historical infractions and calling for a more nuanced approach based on offense severity.
The provincial government implemented these regulations to address concerns about organized crime in the towing industry and enhance consumer protection. The new system replaces the previous municipal licensing system with provincial oversight designed to create a more reliable and reputable towing industry throughout Ontario. Under the new rules, operators must get consent before towing vehicles, provide detailed invoices, and accept multiple payment methods.
Tow trucks must now display their company name and TSSEA certificate number. The regulations also establish maximum rates set by the Ministry of Transportation and require drivers to take direct routes when transporting vehicles.
Industry leaders acknowledge the need for regulation but argue the current approach is too rigid. They’re calling for a balanced system that protects consumers while allowing reformed individuals to continue working in the industry.
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